Terms & Conditions

Welcome to Orewa Limited (“Orewa”, “we”, “us” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website at orewa.co.ke, our products, and our services (collectively, the “Services”). By accessing, browsing, or purchasing from Orewa, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Company Information

Orewa is a skincare and beauty products company operating in accordance with the laws of Kenya. All references to “we”, “us”, or “our” refer to Orewa Limited, a company registered in Kenya.

2. Eligibility

By using our Services, you confirm that:

You are at least 18 years old or have consent from a legal guardian
You have the legal capacity to enter into binding agreements
All information you provide is accurate and complete

3. Products & Services

All products displayed are subject to availability.
We reserve the right to modify, discontinue, or limit the quantity of any product at any time without prior notice.
Product descriptions, images, and pricing are provided for informational purposes and may vary slightly from the actual product.

4. Pricing & Payments

All prices are listed in Kenya Shillings (KES) unless otherwise stated.
Prices are inclusive of VAT.
Prices are subject to change without notice.
Payments must be completed at checkout using available payment methods: Debit/Credit Cards, M-PESA, Airtel Money, or Pay on Delivery (with M-PESA or Airtel Money). We do not accept cash payments.
Orewa Limited reserves the right to cancel orders due to pricing errors, payment failures, or suspected fraud.

5. Orders & Acceptance

Placing an order constitutes an offer to purchase.
Orders are only confirmed once payment is successfully processed and you receive an order confirmation.
We reserve the right to refuse or cancel any order at our discretion.

6. Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy, available at Shipping Policy.
Delivery timelines are estimates and not guaranteed.
Orewa Limited is not responsible for delays caused by courier services or events beyond our control.

7. Cancellations, Returns & Refunds

Order cancellations, returns, and refunds are governed by our Return and Refund Policy, available at Returns and Refunds.
Due to hygiene reasons, opened or used skincare products are generally non-refundable unless they were damaged on arrival or the wrong item was sent.

8. User Accounts

You may be required to create an account to access certain Services.
You are responsible for maintaining the confidentiality of your login details.
Orewa Limited is not liable for any loss resulting from unauthorised account access.

9. Intellectual Property

All content on the Website, including text, images, logos, product descriptions, and designs, is the property of Orewa Limited or its licensors.
You may not copy, reproduce, distribute, or exploit any content without prior written consent.

10. Prohibited Use

You agree not to:

Use the Website for unlawful purposes
Violate any applicable laws or regulations
Infringe on intellectual property rights
Upload malicious code or attempt to breach Website security
Misrepresent your identity or provide false information

11. Disclaimer

Our products are intended for cosmetic use only and are not medical products.
Results may vary depending on skin type and usage.
Orewa Limited does not guarantee specific outcomes from product use.

12. Limitation of Liability

To the fullest extent permitted by law:

Orewa Limited shall not be liable for indirect, incidental, or consequential damages.
Our total liability shall not exceed the amount paid for the product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Orewa Limited, its directors, employees, and partners from any claims, damages, or expenses arising from your misuse of the Services or violation of these Terms.

14. Privacy

Your use of the Website and Services is also governed by our Privacy Policy, available at Privacy Policy, which explains how we collect and process your personal data.

15. Third-Party Links

Our Website may contain links to third-party websites. Orewa Limited is not responsible for the content, policies, or practices of such websites.

16. Force Majeure

Orewa Limited shall not be liable for failure or delay in performance due to causes beyond our reasonable control, including natural disasters, strikes, or government actions.

17. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of Kenya. Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Kenya.

18. Changes to These Terms

Orewa Limited reserves the right to modify these Terms at any time. Updates will be effective upon posting on our Website. Continued use of the Services constitutes acceptance of the revised Terms.

19. Contact Us

If you have questions or concerns regarding these Terms and Conditions, please contact:

Orewa Limited Email: support@orewa.co.ke Phone: +254 118 926934 Address: M45, 1st Floor, Woodvale Centre, Woodvale Groove, Westlands, Nairobi, Kenya

By using our Website and Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.